Cookie Policy
Cookies are used to make this website work and for us to track usage of certain pages and features. This policy explains what they are, what they are for and how you can control them. We may update this policy at times and you can always find an up to date copy by visiting this page. This policy that you are reading now is effective 1 December 2021.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. A cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term "cookies" in this policy to refer to all files that collect information in this way.
If we didn't use cookies then we wouldn't be able to remember who you are as you navigate through and use our service.
What sort of cookies does this website use?
Internally, we categorise these in four ways:
On
Essential Cookies
These cookies enable you use all the different parts of the site and without them we cannot provide you with a service.
Some examples of how we use these cookies are:
Signing in to your account securely.
Remembering the preferences you set on this page.
Carrying our requests initiated by you.
Detecting and preventing fraud.
Cookie Name
Purpose
Duration
SessionID
Used to maintain a user state on the client. i.e. This cookie allows us to know whether you are logged in or not on the browser.
Session
VisitID
Used to store information about your visit and is used for audit / logging purposes.
Session
__FIRST_LOGIN__
Used to identify if this was your first login on the browser
Session
cookie_consent_status
Used to track whether you have given consent to our cookie policy
6 months
cookie_preferences
Used to track the preferences of the cookies you've chosen (Analytics, Essential etc)
6 months
d_f_i
Used as a device indicator within the Security Centre to uniquely identify your device through fingerprinting and protect your account. Not used for analytics.
5 years
s_g_i
Used as a device indicator within the Security Centre. Does not use fingerprinting, instead random cookie generation is used to track devices. This helps us protect your account and is not used for analytics.
5 years
Essential Cookies - Cashback
These cookies are set only when you click to redeem a cashback offer. You will be notified before they are stored on your device. Cashback tracking requires these cookies to function correctly.
Cookie Name
Provider
Purpose
Duration
Various
Partnerize Performance Horizon
Reward Gateway uses affiliate networks to enable Cashback to be tracked from retailers. These affiliate networks might place a cookie when you visit a retailer in order to award the Cashback to you. The cookie is placed when you make use of a Cashback offer.
The retailers that you visit may also place their own cookies on your device when you transact with them.
Reward Gateway does not control the placement or usage of data derived by retailers or affiliate networks using cookies.
You can learn more about how this information is held in their Privacy Notices.
We do not use third-party advertising on this website, nor do we use cookies for things like behavioural targeting.
Various
Essential Cookies - Support
Cookie Name
Provider
Purpose
Duration
Zendesk
__zlcmid
Zendesk provides our Live Chat support functionality throughout the site. Cookies are required for this functionality to work. These cookies will only be placed on your device if you request support through the Chat functionality.
You can read more detail about Zendesks use of Cookies for the 'Web Widget' on their Cookie Policy:
1 year
Essential Cookies - Admin
Cookie Name
Purpose
Duration
__RG_MANAGE_REDIRECT_URI__
Used to securely redirect admin users
1 year
Off
Analytics Tracking Cookies
Analytics cookies are used to collect and report on, for example, information about which pages visitors go to most often. This helps us provide a better user experience.
Provider
Cookie Name
Duration
Purpose
Google Analytics
__ga
_gid
_gat
13 months
24 hours
1 minute
Google Analytics is used on this site, and in some of our mobile apps, to help us understand how the site is used. It uses a set of cookies to collect information and report website usage statistics without personally identifying you to Google.
Heap
_hp2_id.APP_ID
_hp2_ses_props.APP_ID
_hp2_props.APP_ID
_hp2_hld.
_hp5_meta.APP_ID
_hp5_event_props.APP_ID
userty.core.p.app_id_hash
userty.core.s.app_id_hash
_cs_c
_cs_id
13 months
30 minutes
13 months
Should not persist
13 months
13 months
2 years
Current session
13 months
13 months
Heap is used on this site, and in some of our mobile apps, to help us understand how the site is used. It uses a set of cookies to collect information and report website usage statistics and to help us understand where there are usability issues.
Piano
_pcid
_pctx
_pprv
pa_user
13 months
13 minutes
13 months
13 months
Piano is used on this site, and in some of our mobile apps, to help us understand how the site is used. It uses a set of cookies to collect information and report website usage statistics and to help us understand where there are usability issues.
New Relic
JSESSIONID
Session
New Relic is used on this site and allows us to perform statistical measurements of the website’s speed. New Relic receives the information on what pages are accessed and the time it took to load. As part of this reporting, New Relic may get and store your IP address. The purpose and scope of the data collection, as well as information about how New Relic processes and uses this data can be found in New Relic's Privacy Policy.
Can a website user block cookies?
Using the options above you can disable certain types of cookies that we use. If you want to learn more about cookies and how to disable specific ones, then you can find information on www.allaboutcookies.org.
Completely disabling cookies will prevent this website from working properly. If you do not wish to allow us to use cookies then we recommend that you do not use this website at all.
Do we track whether users open our emails?
Our emails often contain a single, email-unique "pixel" to tell us whether you have opened the emails, and we can identify which links have been followed. We use this information so that we can understand what content is interesting to our users. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device at all, please unsubscribe from our email communications.
More Information
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